Getting Started

 

Can we use both Dynamics CRM and SharePoint packages at one time and get the benefit out of it?

Yes, you can use both these applications and get the benefit out of it. Microsoft Dynamics CRM and SharePoint are two different applications altogether. You can have both the applications but their features and uses are different.

 

I am considering subscribing for Dynamics CRM package with you. How is your package different from that offered by Microsoft itself?

The biggest differentiators in the cloud are the cost and the level of service and attention a customer can get. We are one of the most cost-effective providers for Hosted Microsoft Dynamic CRM. While, support with many providers is only limited to the administrators of the account; we provide support directly to the end users too; thereby saving time for company administrators. Our support is available to you 24 X 7 via chat, phone, and e-mail. Microsoft Dynamics CRM is an out-of-the-box solution, thus we provide same features for CRM as Microsoft do.

 

Can I test the services with one of your CRM account?

You can test the services with one of our CRM accounts as we provide 30-day money back guarantee on the plan.

 

Do you have an option where you provide me the server with OS along with IIS and I take care of my other software needs?

Yes, you can refer to our Hyper-V offerings; whereby we provide you with a server which has just the OS. All other applications can be installed by you. For more details please check the following URL: http://www.apps4rent.com/virtual-dedicated-private-server-windows-hyper-v-vds-vs-vps-hosting/virtual-dedicated-server.html

 

Do you charge any set up fee?

No, there are no setup fees for hosted Dynamic CRM offering.

 

Do you offer other resources and training with your Dynamics CRM plan?

We have help documents and videos which will allow you to get up to pace quickly with your Dynamic CRM instance. Besides, our support is available 24 X 7 and can be reached via chat/e-mail and phone.

 

Can we try your service for 3 months at the monthly price and then decide to pay annually for the 10% discount? Is that possible?

Product Features

Your CRM hosting solution says “integrates with SharePoint” – what does that mean?

With integration to SharePoint, we can setup your account in such a way that the users can share the same login credentials to both the SharePoint as well as the Dynamic CRM location. Also, you can store documents within SharePoint which can be pulled from Dynamic CRM using third-party tools.

 

Does Apps4Rent offer any customization with Dynamics CRM?

Microsoft Dynamic CRM offers many customizations within its own “Custom Solution” section. This provides many opportunities for you to explore the product by using many custom built solutions. Most of the solutions can be installed and used from within the Dynamic CRM interface. However, if you need to make server-side changes or implement solutions which need changes on the server side; then you would need to go for Dedicated Dynamic CRM servers.

 

How would the integration with E-mail look like?

There is a Microsoft plugin which integrates your Outlook with Dynamic CRM. The plugin can be used with our services too.

 

Is there a client-side application that must be installed?

Dynamic CRM can work with your Internet Explorer Browser without any additional tool. However, you can also use tools such as CRM 2011 Outlook client plugin from Microsoft or the Outlook Connector. There are host of other tools which can be seamlessly integrated with your different applications and Dynamic CRM.

 

Do you offer the solution in offline mode?

Yes, we do provide the solution in Offline mode.

 

How does the offline model work? Where/how is the data cached?

There is an Outlook connector which provides the offline data caching.

 

Does CRM come with ability to do documents and reports?

Yes

 

Is the Outlook client access included in Hosted Dynamics CRM 2011?

Outlook client is not included in hosted CRM solution. However, you can use your existing Outlook copy with CRM.

Security and Reliability

How reliable is your Dynamics CRM hosting?

We provide 99.9% uptime as we have our data centers located in two top-tier locations in New York and New Jersey and both are in SAS70 certified infrastructure.

 

Do you update rollups as they come out?

There are upgrade procedures which we follow once upgrades/patches or rollups have been released. They have to be tested in the lab first and if the tests are successful then the upgrades/rollups and patches are applied.

Plan Details

In your $34.95 Microsoft Dynamics CRM plan, how many users can be added?

As per our plan, the cost $34.95 is for per user which means you need to pay $34.95 per user.

 

I am looking for a dedicated server to use MS Dynamics CRM 2011. I will need SharePoint, report server, SQL server. I have licenses for all of these. 4GB guaranteed RAM is needed for CRM. Which of Apps4Rent’s package should I get?

As per your need we can provide you Dedicated SharePoint server plan shown in the following url : http://www.apps4rent.com/microsoft-office-sharepoint-server-moss-2007-hosting/moss-hosting-price-plans.html

 

Your website mentions that you can have CRM 2011 for $21/month/per user http://www.apps4rent.com/Hyper-V-Hosting-Services-Pricing-Plans/hyperv-hostingplans.html. Does this mean you will be loading up CRM 2011 for me?

The solution provided to you is in the hosted environment. We will provide you with login details to your CRM instance which can be accessed directly from any browser.

 

I see that Dynamics CRM is available at $34.95 per user per month on your site. Are the software and hosting covered under the cost mentioned?

Yes, Dynamic CRM software and hosting costs are covered under the costs mentioned in the site.

Flexibility

I considered buying CRM 2011 as SaaS solution. Subsequently, I want to utilize custom configuration for my business. Is it possible with you?

Microsoft Dynamic CRM offers many customizations within its own “Custom Solution” section. This provides many opportunities for you to explore the product by using many custom built solutions. Most of the solutions can be installed and used from within the Dynamic CRM interface. However, if you need to make server-side changes or implement solutions which need changes on the server side; then you would need to go for Dedicated Dynamic CRM servers.